Galdara Studio and Design Return Policy for Limited Edition Art and Designs
At Galdara Studio and Design, we take great pride in the quality and uniqueness of our limited edition artwork and design products. Each piece is carefully crafted to meet the highest standards. However, we understand that issues may arise, and we're committed to ensuring your satisfaction.
Eligibility for Return
- Damaged or Defective Items: If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order for a replacement or refund. We may require photo evidence to process the claim.
- Non-Damaged Returns: Due to the limited nature and exclusivity of our products, we do not accept returns for non-damaged or non-defective items. Please be sure of your selection before making a purchase.
Steps for Return of Damaged/Defective Items
- Contact Us: Email us at [your email address] with your order number and photos of the damage or defect within 7 days of receiving your item.
- Return Authorization: Once we have reviewed your claim, we will provide instructions for returning the item, if necessary. Unauthorized returns will not be accepted.
- Replacement or Refund: Once we receive the returned item or confirm the issue, we will issue a replacement or refund within 5-7 business days. Shipping fees for returns of damaged or defective items will be covered by us.
Non-Refundable Items
- Custom or personalized orders.
- Gift cards.
- Clearance or sale items.
Galdara Studio and Design Shipping Policy
We take special care in packaging and shipping your unique art and design items to ensure they arrive in perfect condition. Below are the details of our shipping process and rates for various sizes and weights of our products.
Processing Time
- All orders are processed within 3-5 business days. For custom or personalized orders, processing may take longer; estimated times will be provided at the time of order.
- We’ll send a confirmation email once your item has shipped, including a tracking number for your convenience.
Shipping Rates & Delivery Times
We offer multiple shipping options depending on the size and weight of the item. Rates are calculated at checkout based on your location, the dimensions, and the weight of your item.
- Small Items (8" to 12", up to 2 lbs):
- Standard Shipping: 3-7 business days.
- Expedited Shipping: 2-3 business days.
- Medium Items (12" to 24", 2 to 5 lbs):
- Standard Shipping: 5-10 business days.
- Expedited Shipping: 3-5 business days.
- Large Items (24" to 30", up to 7 lbs):
- Standard Shipping: 7-14 business days.
- Expedited Shipping: 5-7 business days.
Shipping Costs
- Domestic Shipping: Calculated at checkout based on the size, weight, and destination of your order.
- International Shipping: We ship worldwide! International shipping rates are also calculated at checkout based on the destination and size of your order. Please note that the buyer is responsible for any customs duties or import taxes imposed by the destination country.
- Free Shipping: Free standard shipping is available on all domestic orders over [insert threshold amount] USD.
Packaging and Handling All items are carefully packaged using high-quality materials to prevent damage during shipping. Larger or heavier items may require special handling or packaging, which will be reflected in the shipping rates.
Tracking and Insurance
- All shipments include tracking information, which will be sent to you via email once your item ships.
- For added peace of mind, we insure all shipments at no additional cost to you. In the unlikely event that your package is lost or damaged during transit, we will work with the shipping carrier to resolve the issue.
Delayed or Lost Shipments We are not responsible for delays caused by shipping carriers, but we will assist in tracking down your order. If your item appears to be lost, please contact us, and we’ll do our best to resolve the situation.
